Frequently Asked Questions

Everything you need to know about your Mau shopping experience.

How long does shipping typically take?

Standard domestic shipping takes 3-5 business days, while international orders may take 7-14 business days depending on the destination.

What is your return policy?

We offer a 30-day return window for all unworn and unwashed items with original tags attached. Return shipping is free for domestic exchanges.

How do I find the right size?

Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart, as our fits range from slim to oversized.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.

Are your materials sustainably sourced?

Mau is committed to ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel to minimize our environmental footprint.

Can I change or cancel my order after it's placed?

Orders are processed quickly, but you can request a change or cancellation within 60 minutes of purchase by contacting our support team.